1. What is DeliveryKoi?

DeliveryKoi is a premier delivery service offering fast, reliable, and convenient solutions for getting essentials delivered directly to your doorstep in Dhaka, Bangladesh. From groceries to small packages, we make your life easier with efficient delivery options.

2. How do I place an order?

Step 1: Browse our website or contact us to place your order.

Step 2: Add the items or specify the details for your package delivery.

Step 3: Proceed to checkout, enter your delivery address, choose a payment method, and confirm your order.

Step 4: Receive an order confirmation via email or SMS, along with delivery tracking details.

3. What payment methods do you accept?

We accept:

Cash on Delivery (COD)

Mobile Banking (bKash, Nagad, Rocket)

Credit/Debit Cards

4. Is there a delivery charge?

Yes, a nominal delivery fee applies based on your location and delivery type. However, free delivery is available for orders exceeding a specific amount, as mentioned during checkout.

5. When will my order/package be delivered?

Same-Day Delivery: For orders placed before 1:00 PM.

Next-Day Delivery: For orders placed after 1:00 PM.

Express Delivery: Available for an additional fee (within 3-4 hours).

Scheduled Delivery: Choose your preferred time slot during checkout.

6. Can I modify or cancel my order after placing it?

Yes, you can modify or cancel your order within one hour by contacting our customer service team at +8801234567890 or emailing us at support@deliverykoi.com.

7. What if an item or service is unavailable?

If an item is unavailable, it will be marked as such on the website. You can request to be notified when it’s back in stock or serviceable by selecting the "Notify Me" option.

8. How do I track my delivery?

Once your package is dispatched, you will receive a tracking number via email or SMS. Use this number in the "Track My Order" section on our website to monitor your delivery status.

9. What is your return and refund policy?

Returns: If an item is damaged or incorrect, contact us within 24 hours of delivery. We will arrange a replacement or return.

Refunds: Refunds will be processed within 5-7 business days after the return request is approved.

10. How do I contact customer service?

Our support team is available from 9:00 AM to 9:00 PM daily:

Phone: +8801234567890

Email: support@deliverykoi.com

Live Chat: Accessible on our website

11. Do you offer discounts or promotions?

Yes, we provide regular discounts and special promotions. Stay updated by subscribing to our newsletter or following us on social media.

12. Is my personal information secure?

Absolutely. We prioritize your privacy and use encryption to ensure secure transactions. Your personal data is never shared without your explicit consent. Refer to our Privacy Policy for more details.

13. Do you have a mobile app?

Yes, our mobile app is available for download on Android and iOS. Get real-time updates, place orders, and track your deliveries seamlessly with the DeliveryKoi app.